Aurum Signature Console

Return and Refund Policy

At Polaris Furniture Store, we are committed to ensuring your satisfaction with our products. If for any reason you are not fully satisfied with your purchase, we offer a straightforward return and refund process.

Returns

Eligibility for Returns:

• Items must be returned within 30 days of delivery.
• Products must be in their original condition, unused, and in the original packaging.
• Custom or personalized items are non-returnable, unless they are damaged or defective.
• Proof of purchase (e.g., invoice or order confirmation) is required.

Non-Returnable Items:

• Sale or clearance items.
• Items damaged due to misuse, improper handling, or natural wear and tear.

Return Process

• Contact Us: Reach out to our support team at [support email] or call us at [phone number] with your order details to initiate the return.
• Approval: Once approved, you will receive a return authorization and instructions on how to return the item.
• Shipping: Return shipping costs are the customer’s responsibility unless the product is damaged or incorrect. Please ensure proper packaging to prevent further damage during transit.
• Inspection: After receiving your return, we will inspect the item and notify you about the approval or rejection of your refund.

Refunds

Refund Approval:

• Once your return is approved, we will process your refund within 7-10 business days.
• Refunds will be issued to your original payment method.

Partial Refunds:

• Items that are not in their original condition, damaged, or missing parts due to customer handling may qualify for a partial refund at our discretion.

Refund Exceptions:

• Shipping charges are non-refundable unless the item was damaged or incorrect.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange for a replacement, repair, or refund and cover all associated shipping costs.

Exchanges

We only replace items if they are defective or damaged. For exchanges, please contact us at

enquiry@polarisae.com

Contact Us

For any questions or concerns about returns and refunds, please get in touch with us:

• 📧 Email: enquiry@polarisae.com
• 📞 Phone: +971 52 816 4309

We are here to assist you!

Note: Polaris Furniture Store reserves the right to modify this policy at any time without prior notice.

Shipping Information

At Polaris Furniture Store, we strive to provide a seamless shipping experience for our customers. Below are the details of our shipping policy:

Shipping Locations

• We ship to most locations worldwide.
• Certain remote areas may have limited shipping options or additional charges. Please contact our support team for more details.

Shipping Charges

• Standard Shipping: Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
• Free Shipping: Eligible on orders above a specified value (as mentioned on our website).

Delivery Timeframes

• Standard Delivery:
  • Domestic Orders: Typically delivered within 7-10 business days.
  • International Orders: Delivery times may vary between 10-15 business days, depending on the destination and customs processing.
• Express Delivery: Available at an additional cost. Delivery within 3-5 business days (availability depends on your location).

Please note that delivery times are estimates and may be affected by factors such as weather conditions, holidays, or unforeseen circumstances.

Order Processing

• Orders are processed and shipped within 2-3 business days after payment confirmation.
• Custom or made-to-order products may require additional processing time. Estimated timelines will be provided at the time of purchase.

Tracking Your Order

• Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.

Shipping Restrictions

• Some large or heavy items may incur additional freight charges.
• Certain products may have shipping restrictions based on regional regulations.

Customs and Import Duties

• For international orders, customs duties, taxes, and fees may apply based on your country’s regulations.
• These charges are the buyer’s responsibility and are not included in the product or shipping price.

Damaged or Missing Shipments

• If your package arrives damaged or items are missing, please contact us within 48 hours of delivery. Provide photos of the damage to assist with claims and resolution.
• For lost shipments, please reach out to our support team with your tracking information for assistance.

Contact Us

For any questions regarding shipping, please contact us:

• 📧 Email: enquiry@polarisae.com
• 📞 Phone: +971 52 816 4309

We are here to ensure your order reaches you safely and on time!

Note: Polaris Furniture Store reserves the right to modify this shipping policy at any time without prior notice.