Return and Refund Policy
At Polaris Furniture Store, we are committed to ensuring your satisfaction with our products. If for any reason you are not fully satisfied with your purchase, we offer a straightforward return and refund process.
Returns
Eligibility for Returns:
- Items must be returned within 30 days of delivery.
- Products must be in their original condition, unused, and in the original packaging.
- Custom or personalized items are non-returnable, unless they are damaged or defective.
- Proof of purchase (e.g., invoice or order confirmation) is required.
Non-Returnable Items:
- Sale or clearance items.
- Items damaged due to misuse, improper handling, or natural wear and tear.
Return Process
- Contact Us: Reach out to our support team at [support email] or call us at [phone number] with your order details to initiate the return.
- Approval: Once approved, you will receive a return authorization and instructions on how to return the item.
- Shipping: Return shipping costs are the customer’s responsibility unless the product is damaged or incorrect. Please ensure proper packaging to prevent further damage during transit.
- Inspection: After receiving your return, we will inspect the item and notify you about the approval or rejection of your refund.
Refunds
Refund Approval:
- Once your return is approved, we will process your refund within 7-10 business days.
- Refunds will be issued to your original payment method.
Partial Refunds:
- Items that are not in their original condition, damaged, or missing parts due to customer handling may qualify for a partial refund at our discretion.
Refund Exceptions:
- Shipping charges are non-refundable unless the item was damaged or incorrect.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange for a replacement, repair, or refund and cover all associated shipping costs.
Exchanges
We only replace items if they are defective or damaged. For exchanges, please contact us at
enquiry@polarisae.com
Contact Us
For any questions or concerns about returns and refunds, please get in touch with us:
- 📧 Email: enquiry@polarisae.com
- 📞 Phone: +971 52 816 4309
We are here to assist you!
Note: Polaris Furniture Store reserves the right to modify this policy at any time without prior notice.
